Privacy Policy

Who we are?

The hotel trading names and company details are as follows:

The Bridge Inn owned by THE BRIDGE CHESHIRE LTD (10652566) of The Village, Prestbury, Macclesfield SK10 4DQ

About this privacy policy

This privacy policy and any other terms you may have entered into with The Bridge Inn explain what information the business may collect about you, how the companies may use such information, and the steps they take to ensure that it is kept secure. This policy also explains your rights in respect of your personal data.

The business takes your privacy seriously and is committed to protecting your personal information. Please ensure that you have read and understood the terms of this privacy policy before browsing our website, making a table or accommodation reservation, making an enquiry, applying for a job via our job webpage, signing up for our mailing list, signing up to any of our loyalty scheme/s, and accessing the Wi-Fi available at the business.

Please note that the website and other digital platforms the business provides may contain links to third-party websites / digital platforms, which are provided for your convenience. We are only responsible for our website's privacy practices and the security of our digital platforms. The business recommends that you check the privacy and security policies and procedures of every other website / digital platform you visit.

Information we collect about you, how we use your information and our lawful basis for doing so

All personal information we collect about you will be recorded, used, and protected by us per applicable data protection legislation and this privacy policy.

The information below details when you may provide personal information to the business, what personal information you will provide, how the business will use such personal information and our lawful basis for such use. Please also see the CCTV and cookies below:

Method:

SUBMITTING AN ENQUIRY TO THE WEBSITE VIA PHONE OR EMAIL

What Data:

Name, Email Address, Phone Number, D.O.B and any other personal information you may share with FCH or the businesses

How we use data:

To respond and deal with your query. All personal data will be stored via a secure server and accessed only by authorised personnel.

Method:

BOOKING A TABLE AT THE HOTEL USING THE WEBSITE, BY PHONE OR EMAIL IN PERSON OR ON RESDIARY

What Data:

Name, Email Address, Phone Number and any other personal allergen information you may provide the businesses as part of your booking

How we use data:

To process and confirm your booking and as a form of contact relating to said booking. All personal data will be stored via a secure server and accessed only by authorised personnel. Data will only be used in conjunction with your booking and not as a form of marketing unless you specifically opt in to accept such marketing information.

Method:

SIGNING UP TO THE VENUE’S MAILING LIST

What Data:

Name, Email Address, Phone Number and any other personal information you may provide the businesses as part of your opt-in to the mailing list

How we use data:

To send you the latest news, offers and events relating to the venue.

Method:

OFFERING CARD DETAILS TO CONFIRM A BOOKING WHEN REQUIRED

What Data:

Name, credit/debit card details

How we use data:

To be held in a secure server and only used in the event of a no-show or cancellation, with less than 24 hours' notice (as per booking T’s & C’s). Data is never accessed or viewed by internal venue staff. All data is held on a secure server.

Method:

SENDING YOUR CV ABOUT A JOB APPLICATION

What Data:

All personal information held on your CV (Including but not limited to Name, Address, phone number, email address)

How we use data:

To assess your suitability for an advertised job role and contact you where relevant to discuss said job application.

Monitoring and CCTV

Please note that for your safety and security, CCTV is in operation at the business, which is open to the public (both inside and at the entrance(s) to and in any outdoor areas of the venue).

Such CCTV footage is retained for up to 30 days following initial collection and may be shared with the police or other relevant crime-fighting agencies following a substantiated request.

There may be photographers at the business occasionally, and we may display images captured by said photographers on our website or other digital marketing channels. If you are included in any photograph and object to this being on our website or other digital marketing channels (or the business), please contact us using the details set out in the policy and of the business, and we will arrange for the relevant photograph to be removed.

Job Applications

The business offers a direct contact form via its website to be able to apply for advertised employment roles. These forms can include the opportunity to have / attach a copy of your CV for reference. All CVs the business receives (including those accepted via third-party sites such as indeed.com) are subject to the terms of retention set out as follows:

All electronic CVs are collected and stored via a secure email server with designated access, as listed in internal company documentation.

All physical CVs are stored internally according to the same policy and documentation and are accessible only to those designated.

If an application is successful, electronic and physical CVs will be held for a period determined by the interview process. If an interview process is successful and an applicant is hired, CVs may be kept for record, falling under internal Employee data policies.

If an application is unsuccessful or an applicant is not considered for a role, CVs will be kept for a maximum period of 6 months, upon which electronic data and physical data will be destroyed.

CVs and application data will never be shared with third parties and will only be used for the purpose for which it was intended. Personal data gathered via applications will never be used for marketing purposes.

Retention: how long we store your personal information

The business keeps the different types of personal information we hold for different periods depending on why and how the business is holding and using such data. Our retention periods are as follows:

Where we are holding your personal information on our mailing database or as part of our loyalty schemes for so long as you wish to continue to be part of our mailing list or loyalty scheme (as applicable) or if you have not engaged with us (made an enquiry, reservation, opened an email, clicked-through from an email, used your loyalty card etc) for 24 months. Even if we no longer send mailings to you or remove you from our loyalty scheme, we may keep your name and email address on a separate repression list for several years following this to ensure our mailings are not inadvertently shared with you.

Where we are holding your personal data to enable us to carry out a reservation for six months following the date such reservation has been completed (i.e. The date on which your table is booked with us) unless you have chosen to join our mailing list (in which case the personal data will be held for so long as you wish to be part of our mailing list).

Where we hold your personal data for payment processing reasons (such as confirming a booking where necessary), such personal data will be retained strictly by Payment Card Industry Data Security standards and held securely on an external server (never in the hotel).

Where we are holding your personal data for customer service reasons or to deal with an enquiry you have submitted for such period as is necessary to ensure that your query has been dealt with thoroughly and adequately by our usual standards (this will typically be around thirty days following the date of collection).

For more information on PCI standards, visit https://www.pcisecuritystandards.org/

Disclosure of your information

To provide our products and services or to otherwise fulfil contractual arrangements with you, we may need to appoint other organisations to carry out some of the data processing activities on your behalf.

We may share your personal information with the following third parties who shall process such information on our behalf:

Guestline – property management systems and reservation management

Resdiary – dining reservations

Harri – HR Platform, including procurement and staff rota records

Guestline – electronic point of sale

The business may also share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (c) where such disclosure is necessary to protect the safety or security of any persons, and/or (d) otherwise as permitted under applicable law.

We will ensure your data is appropriately protected in all instances where we disclose your information to third parties.

Access & Disclosure of your information

To unsubscribe from our mailing list or change the information we hold about you, follow the link at the bottom of each communication we send you or contact us at marketing@bridgecheshire.co.uk or by phone at 01625 829326.

Know Your Rights: More About Your Information

You have various rights regarding the personal information the businesses hold about you. You may correct, update, or request permanent deletion of your personal information at any time by emailing us at marketing@bridgecheshire.co.uk or writing to the address listed at the beginning of this document. Please include your name, address, date of birth, and email address when you contact us, as this helps us ensure that we accept amendments only from the correct person.

We encourage you to update your personal information promptly if it changes.

You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address listed at the beginning of this document if you wish to exercise this right.

You also have the right to object to our use of your personal information for direct marketing (including any profiling we carry out for this purpose) or where this is likely to cause or is causing you damage or distress. Please contact us at enquiries@bridgecheshire.co.uk.

Our protection of your information

The business will collect, store and use your personal information securely. We have implemented appropriate physical, electronic and managerial procedures to safeguard and secure our personal information and adhere to the latest security and best practices and methodologies.

Under 16s

As a licensed premises, we do not hold information on anyone under 18 for the purposes of marketing. This is (one reason) why we may request the year of birth on some of our forms.

Changes to this policy / Complaints

Any updates to our policy will be published on the website.

If you wish to make a complaint, please contact enquiries@bridgecheshire.co.uk

You also have a right to complain to the Information Commissioners Office about the business's use of your personal data, but please contact us before you escalate your complaint.

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other website users. This helps the business provide you with a good experience when you browse our website and allows us to improve it. By continuing to browse the site, you agree to our use of cookies.

If you agree, a cookie is a small file of letters and numbers that the business stores in your browser or your device. Cookies contain information that is transferred to your device’s storage.

We may use the following cookies:

Strictly necessary cookies:

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website/s and use our reservation and purchase services.

Analytical / performance cookies:

They allow the business to recognise and count the number of visitors and see how visitors move around our website when using it. This helps the business improve how our website works, for example, by ensuring that users find what they are looking for easily.

Functionality cookies:

These are used to recognise you when you return to our website. This enables the business to personalise content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies:

These cookies record your visit to our website and other sites, such as Facebook, the pages you have visited, and the links you have followed. The business will use this information to make our website and its advertising more relevant to your interests.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Except for essential cookies, all will expire after 24 months, although some will expire before this.

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